Support and contact
A bug, a purchase question, an idea?
Open a request on our support space. Tell us your device, your iOS version and what happened.
Is my progress saved?
Yes, automatically and only on your iPhone. There is no account and no sync between devices. Deleting the game erases your progress; an iCloud or computer backup of your iPhone keeps it.
How much do my restaurants earn while the game is closed?
60% of their usual earnings, for up to 8 hours of absence. With Empire Premium: 100% for up to 12 hours. Ongoing works progress too. Changing the iPhone's clock does not earn anything.
Restore my purchases
Shop (gem icon at the top of the screen) → "Restore Purchases", with the same Apple Account. Restored: Empire Premium, the Facade Pack and chef Nonna Rosa from the Starter Pack.
Gem packs cannot be restored (Apple's rule for consumable purchases): gems are stored in your game, on your device.
A purchase did not arrive
Relaunch the game: an interrupted purchase is completed on the next launch. A purchase waiting for a parent's approval ("Ask to Buy") is credited as soon as it is approved. If the problem persists, contact support.
Get a refund
Refunds are handled by Apple: reportaproblem.apple.com.
Change language, sound or notifications
"Goals & more" tab → Settings: language (English or French), music, sound effects, haptics, notifications and reduced motion.